Refund and Returns Policy

At ElitePerfumeShop.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund and return policy below.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, the item must meet the following conditions:

  • The product must be unused and in the same condition that you received it.
  • The item must be in its original packaging, sealed and unopened.
  • Proof of purchase or order confirmation must be provided.

For hygiene and authenticity reasons, opened or used perfumes cannot be returned.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Opened or used fragrances
  • Products with damaged or missing packaging
  • Clearance or final sale items
  • Gift cards

Refunds

Once we receive your returned item, our team will inspect it and notify you of the status of your refund.

If your return is approved:

  • Your refund will be processed to your original payment method.
  • Refunds typically take 5–10 business days to appear in your account depending on your payment provider.

Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange a product, please contact our support team with your order details and photos of the issue.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Our support team will work quickly to resolve the issue by providing a replacement or refund where appropriate.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

We recommend using a trackable shipping service to ensure the safe return of your package.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Email: infot@eliteperfumeshop.com
Website: ElitePerfumeShop.com

Our team is always happy to assist you.